We are a team of professionals who help brands grow through fantastic events and well organised business travel.
Clients, partners, employees — how to get them engaged? Inspired? Loyal to your brand? Words
are weak, let them experience what you are.
Enjoy freedom of expression with our complete range of services: from event
concept planning to on-site coordination, from creative and design to global
A unique combination of 15 sales offices in Europe, in-house ticketing, a worldwide
operational network is the extra value we offer — benefit from the power of
global resources with local expertise.
JTB Corporate Events and Travel is a division of JTB Europe and part of JTB Corporation, one of the leading travel management companies in the world.
years of experience
years of experience
JTB has been a true partner from starting the tender until finalizing the promotion. The team has great spirit and focus on customer satisfaction while maintaining high professional standards.
1 / 6
Fantastic team. Great service always. JTB Europe is a true partner,
reliable and supportive. Both business travel and event handling is well managed and tailored to our expectations.
2 / 6
I am very happy with the JTB Europe team - our account managers are very professional and caring, they know how to handle VIP events.
It is one of the best M.I.C.E agencies I have ever worked with.
Executive Assistant to the General Manager Russia & CIS
3 / 6
JTB Europe is a long-term partner that we trust.
It is a competent agency that supports us in organizing various events in many destinations:
conferences, test-drives, incentives trips, educational events and makes them all a success.
CEO, Russia and CIS
4 / 6
It was a fascinating experience to work with JTB. As a Japanese multinational we are aware that we ask a lot from our supplier. Finally, we can conclude that JTB has been able to guarantee a very nice program for our international audience. We could also experience their flexibility and immediate response if adjustments or changes had to be made on site.
5 / 6
Our first collaboration with JTB started in 2016 for the JIMTOF fair in Tokyo. Following a tight schedule, JTB managed to find a solution to visit Mount Fuji to relax in an 'Onsen', Japanese hot springs, wearing a 'Yukata, traditional garments, followed by a scrumptious dinner enjoyed by all.
IP address and performance metrics are collected to ensure quality of service and to generate usage statistics.
How do we use your personal data?
We will always process your personal data based on one of the legal basis provided for in the GDPR (Articles 6 and 7). In addition, we will always process your sensitive personal data, for example, concerning your trade union membership, religious views, or health condition, in accordance with the special rules provided for in the GDPR (Articles 9 and 10).
We may collect and process your personal data for the purposes set out below and disclose your personal data to the JTB Europe Group affiliates and JTB Group affiliates for business purposes and also to companies and our service providers who act as ‘data processor’ on our behalf. These purposes include:
a. Fulfilling the contract with you and legal obligations (Articles 6(1)(b) and (c) of the General Data Protection Regulation (“GDPR”): In order for you to travel abroad, it may be mandatory as required by government authorities at the point of departure and/or destination to disclose and process your personal data for immigration, border control and/or any other purposes. Also we need to provide airlines/accommodation providers with your name, passport number, contact details, and other related information in accordance with their terms and conditions. If you do not provide us with this personal data, we might not be able to offer our services to you.
b. Fulfilling your and our legitimate interests (Article 6(1)(f) of the GDPR): Where it is in both your and our benefit that we further process your personal data as part of our business administration, maintaining service quality, customer care, business management, risk assessment/management, security, and operation purposes.
c. Consent: For marketing purposes and other similar data processes that may require your authorization for their processing (Article 6(1)(a) of the GDPR). We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we used to collect your data.
d. Explicit consent (Article 9(2)(a) of the GDPR): Information which is considered to be ‘sensitive personal data’ under the GDPR. This personal data might include information necessary to arrange bookings and travel plans, including your allergies, disabilities, and other relevant health information. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent.
We will process your data for these specified, explicit and legitimate purposes, and will not further process the data in a way that is incompatible with these purposes. If we intend to process personal data originally collected for one purpose in order to attain other objectives or purposes, we will ensure that you are informed of this. We will keep your personal data for as long as it is necessary for us to comply with our legal obligations, to ensure that we provide an adequate service, and to support our business activities (Article 5 and 25(2) GDPR).
What types of personal data do we use?
We can obtain such personal data either directly fr om you when you decide to communicate such data to us (i.e., when you fill in forms or provide it to us by e-mail) or indirectly (when you provide us the information via a third party, like a travel agent). We ensure that the personal data processed is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
How do we share your personal data?
We may share your personal data with JTB Europe Group affiliates, JTB Group entities and with third parties in accordance with the GDPR. Where we share your data with a data processor, we will put the appropriate legal framework in place in order to cover such transfer and processing (Articles 26, 28 and 29). Furthermore, where we share your data with any entity outside the EEA, we will put appropriate legal frameworks in place, notably controller-to-controller (2004/915/EC) and controller-to-processor (2010/87/EU) Standard Contract Clauses approved by the European Commission, in order to cover such transfers (Articles 44 ff. GDPR).
Your personal data may be transferred to, stored, and further processed by strategic partners that work with us to provide our products and services or help us market to customers. Your personal data will only be shared by us with these companies in order to provide or improve our products, services and advertising, as appropriate. If necessary, consent will be requested fr om you.
We share your personal data with companies which provide services on our behalf, such as hosting, maintenance, support services, email services, marketing, auditing, fulfilling your orders, processing payments, data analytics, providing customer service, and conducting customer research and satisfaction surveys.
Corporate Affiliates and Corporate Business Transactions
We may share your personal data with all Company’s affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.
Legal Compliance and Security
It may be necessary for us – by law, legal process, litigation, and/or requests fr om public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate.
We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
Such disclosures may involve transferring your personal data out of the European Union, such as the United States, Japan, Singapore and India. Such transfer may take place for the purposes of providing you customer services, executing your reservation with suppliers (e.g., airlines, hotels), and providing you with services at your place of destination. For each of these transfers, we make sure that we provide an adequate level of protection to the data transferred, in particular by entering into standard contract clauses as defined by the European Commission decisions 2001/497/EC, 2002/16/EC, 2004/915/EC and 2010/87/EU.
We will not use your personal data for online marketing purposes unless you are our customer, or you have expressly consented to such use of your personal data. You can change your marketing preferences at any time by contacting us as detailed below.
Our records of data processes
We handle records of all processing of personal data in accordance with the obligations established by the GDPR (Article 30), both where we might act as a controller or as a processor. In these records, we reflect all the information necessary in order to comply with the GDPR and cooperate with the supervisory authorities as required (Article 31).
We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage. We use appropriate technical or organisational measures to achieve this level of protection (Article 25(1) and 32 GDPR).
We will retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Notification of data breaches to the competent supervisory authorities
In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you (Articles 33 and 34 GDPR).
Processing likely to result in high risk to your rights and freedoms
We have mechanisms and policies in place in order to identify data processing activities that may result in high risk to your rights and freedoms (Article 35 of the GDPR). If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the GDPR or that appropriate technical and organisational safeguards are in place in order to proceed with it.
In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations (Article 36 GDPR).
You have the following rights regarding personal data collected and processed by us.
– Information regarding your data processing: You have the right to obtain from us all the requisite information regarding our data processing activities that concern you (Articles 13 and 14 GDPR).
– Access to personal data: You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, wh ere that is the case, access to the personal data and certain related information (Article 15 GDPR).
– Rectification or erasure of personal data: You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data (Article 15 GDPR). You may also have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply (Article 17 GDPR).
– Restriction on processing of personal data: You may have the right to obtain from us the restriction of processing of personal data, when certain legal conditions are met (Article 18 GDPR).
– Object to processing of personal data: You may have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, when certain legal conditions are met (Article 21 GDPR).
– Data portability of personal data: You may have the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without our hindrance, when certain conditions are met (Article 20 GDPR).
– Not to be subject to automated decision-making: You may have the right not to be subject to automated decision-making (including profiling) based on the processing of your personal data, insofar as this produces legal or similar effects on you, when certain conditions are met (Article 22 GDPR).
If you intend to exercise such rights, please refer to the contact section below.
If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your personal data, you may lodge a complaint with a Data Protection Supervisory Authority.
Our products and services are primarily directed at adult customers. However, we may knowingly collect and process personal data on children under sixteen (16). On these occasions, we will take account of this event when processing the personal data of children and implementing the legal basis for such processing. For example, wh ere the processing of personal data of children is based on their consent, we will seek the consent of parents, tutors, or other adults holding parental responsibility over children.
Links to other sites
We may propose hypertext links from the Website to third-party websites or Internet sources. We do not control and cannot be held liable for third parties’ privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.
The contact details of the Data Protection Officer are as follows:
Phone: +41 44 325 21 11
Physical Address: Kuoni Travel Investments Ltd.
Attn. of Data Protection Officer
Elias Canetti-Street 2
JTB Europe Privacy Notice
All companies of the Kuoni/Tumlare and Europamundo group of companies are owned and controlled by Kuoni Travel Investments Ltd which has its registered offices at 2 Elias-Canetti Street, CH-8050 Zürich, Switzerland (the “JTB Europe”). JTB Europe is part of the group of companies owned and controlled by JTB Corporation which has its registered offices at 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan (the “JTB”). The JTB Europe group of companies and JTB group of companies offer travel and destination management services worldwide. This Privacy Notice is issued to you, Data Subject, on behalf of the JTB Europe and JTB Group and all their affiliates (jointly, “we” and “us”), which control and process your personal data in the way described below.
Legal basis and purpose
As per Article 6(1)(f) GDPR, we hereby inform you that we use your personal data for the purpose of providing you our services.
Your personal data may be converted into statistical or aggregated data which cannot be used to identify you and then used to produce statistical research and reports. This aggregated data may be shared and used in the ways described above.
We keep your personal data as long as there is a statutory or legal requirement to do so or in order to provide the aforementioned services to you. For accounting or auditing purposes we may retain your personal data for a period of time after our direct business dealings have ended.
Data storage and transfer
We store your personal data on systems located within the European Economic Area (EEA), which comprises the Member States of the EU, Norway, Iceland and Lichtenstein, as well as outside the EEA.
Furthermore, we may share your personal data with companies within the JTB Europe and JTB group of companies as well as with other companies which may be located within or outside the EEA and provide travel services such as hotels, restaurants, coach and transfer services, airlines and travel booking services as well as business process services such as IT Hosting and Invoicing Services, all related to the provision of the services indicated above. Where a company is located outside the EEA, we have implemented Standard Contract Clauses to oblige the company to use your personal data fairly and legally.
Where we require access to your Personal Data that GDPR considers Sensitive, we will seek separate explicit consent from you prior to obtaining that data.
If you require assistance or further information about how your personal data is used by us then contact our Data Protection Officer via email: email@example.com
If you are not completely satisfied with how personal data request was handled then you may contact your local Data Protection Supervisory Authority.
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Our Group-wide business and operational strategies are formulated based on this
philosophy. We consider the aligned management and utilization of Group assets
(capital, brands, IT systems, etc.) as critical to the realization of JTB Group
objectives and view the safeguarding of personal information and compliance with
applicable privacy laws as essential to the achievement of our philosophy and
objectives. To this end, we have developed the following policies and
We shall create a system and procedures for handling and managing personal
information that conform to the standards set forth under JIS Q 15001. All
officers and employees of JTB Corp. shall be required to comply with said system
We shall collect, use, furnish and otherwise handle personal information in
accordance with the systems and procedures referenced above. This means that we
shall collect personal information through lawful and proper means and shall
limit the use, furnishing and handling of personal information to the scope of
its intended purpose. Should the need arise to handle personal information in a
manner that goes beyond the scope of its specified intended use, we shall do so
only after obtaining authorization from our Privacy Officer, furnishing notice
to the affected individual regarding the contemplated use of said information,
and obtaining the consent of said individual. We shall not utilize personal
information for non-intended purposes and shall establish mechanisms to
safeguard against such non-intended use. We shall only use and furnish ‘Specific
Personal Information’ for its intended purposes as defined under the Act on the
Use of Numbers to Identify a Specific Individual in Administrative Procedures.
We shall implement organizationally and technologically reasonable measures to
prevent and remedy the risks associated with the unauthorized access, loss,
destruction, falsification and breach of personal information handled by JTB
We shall observe applicable laws, regulations, guidelines, social norms and
public order relevant to the safeguarding of personal information and the
appropriate disposition of Specific Personal Information.
Our Customer Hotline has been designated to respond to questions and complaints
regarding the manner in which we handle personal information as well as to
respond to related requests (for disclosure of personal information, etc.). The
contact information for our Customer Hotline shall be made available both within
and outside the company. We shall respond promptly and in good faith to all
requests received from individuals regarding their own personal information.
We shall implement improvements to our personal information management systems
and procedures on an ongoing basis by conducting periodic reviews and audits.
The provisions set forth in this policy shall be governed by the laws of
Implemented: January 1, 2004 Amended: November 1, 2016
Takahashi President, JTB Corp.
For Inquiries concerning this
Policy, please contact our Customer Hotline at: JTB Corp. 2-3-11
Higashi-Shinagawa, Shinagawa-ku, Tokyo https://www.jtb.co.jp/wmform.asp